QUESTIONS,
ANSWERED.

Real blanks, named openly. Tees are Bella+Canvas 3001 — 100% Airlume combed ring-spun cotton, 4.2 oz, with heathers blended with polyester. Crewnecks and hoodies are heavyweight 50/50 cotton-polyester fleece at 8.0 oz.

Mugs are glossy white ceramic, dishwasher and microwave safe. Blankets are ultra-soft minky fleece, candles are 9 oz natural soy poured in a reusable glass jar, and totes are sturdy 100% cotton canvas. We take these details from each blank's official spec sheet — we never guess at them.

On the product page itself. Every listing in the shop shows its own fabric and material line alongside the description, so you can check the exact composition of the piece you're looking at before you add it to your cart.

Every design, illustration, and phrase is ours, drawn in-house. They're printed for us by professional print partners on the blanks listed above, then sent straight to you.

Nothing sits in a warehouse waiting for someone to want it. Each piece is printed after you order it, which lets us offer far more designs than we could ever stock, keeps the quality consistent, and means we aren't throwing away unsold inventory. The tradeoff is a few extra days up front — worth it, we think.

Apparel runs S through XXL. Most pieces are a unisex cut; anything cut for women is labeled that way on the listing. The Sprout Line covers the little ones with baby bodysuits and toddler and youth tees. Mugs come in 11 oz and 15 oz, journals in 100 or 200 pages, and stickers in 3, 4, and 6 inch squares.

Yes — every apparel listing has a “Size chart & fit” link right above the size buttons, with the real measurements taken from the manufacturer's spec sheet.

Unisex tees and fleece run true to size, though fleece is roomier than a tee at the same size. If you like room to disappear into a crewneck — and honestly, most of us do — take one size up. The best trick we know: lay a shirt you already love flat, measure across the chest 1″ below the armhole, and match that number to the chart.

Still between sizes? Email hello@daisyandlily.co and we'll talk it through. Made-to-order pieces can't be swapped, so we would much rather help you get it right the first time.

Apparel: wash cold, inside out, and tumble dry low. Skip the bleach, and don't iron directly over the print. Mugs are dishwasher and microwave safe. Minky blankets are machine washable. Treated gently, the print outlasts the laundry pile.

Not yet. Each design is made in the one colorway you see on its listing — the art and the garment color are chosen together so the finished piece looks right. If there's a color you'd love to see a design on, tell us; we genuinely use those messages when planning what to make next.

The United States and Canada. We're a small shop and haven't opened up international shipping yet. Our printable PDFs, though, are instant downloads that work anywhere in the world.

Standard shipping is a flat $6.95, and it's free on orders over $60 — or free storewide whenever a promotion is running. Express is $19.95. Your cart shows how close you are to free shipping as you go.

Because each piece is made fresh for you, allow about 2–5 business days in production, then 3–5 business days for standard delivery. Most orders land within about 7–10 business days total, often sooner. Express cuts the delivery leg to 1–2 business days, but production still happens first. Delivery dates are estimates rather than promises — carriers have their own weather.

No. Digital items don't ship, so they don't count toward the $60 free shipping threshold — only physical items do. An order with nothing but downloads in it skips shipping entirely and never asks for your address.

There can be. Duties, taxes, or a carrier handling fee are set by Canadian customs and collected by the carrier, not by us, so we can't calculate or refund them. They're usually modest on orders this size, but we'd rather you hear it from us than from a delivery driver.

You'll get an email with your carrier and tracking number the moment your order ships. You can also look it up anytime on Track Order with your order number and email — no account needed.

Different products are made at different facilities — a mug and a hoodie may genuinely be printed in different places — so a mixed order sometimes travels separately and arrives a few days apart. You're never charged extra shipping for that, and each parcel gets its own tracking.

Yes, and gladly. At checkout just enter your friend or family member's address in the shipping section — it doesn't have to match your billing address at all. Your receipt and tracking still come to your own email, so you'll know when it arrives even though it went somewhere else.

There's no gift message box at checkout yet. If you'd like a handwritten note tucked into an order, email hello@daisyandlily.co with your order number and what you'd like it to say, and we'll take care of it before it ships.

Email hello@daisyandlily.co right away and we'll do everything we can. Before your order enters production we can usually fix an address or cancel it outright. Once printing has started, the piece exists and we can't pull it back — so the sooner you write, the better the odds.

Check your spam and promotions folders first — receipts hide there more often than anyone would like. You can also pull your order up on Track Order using your order number and the email you checked out with. Still nothing? Email hello@daisyandlily.co and we'll resend it.

Because every piece is printed just for you, we can't accept returns for a change of heart or exchange a size. Nothing sits in stock to swap it with. That's exactly why we'd rather help you choose before you order — ask us anything about fit first.

That one's on us. Email hello@daisyandlily.co within 30 days of delivery with your order number and a photo of the problem, and we'll send a free replacement or refund you — your choice, not ours. Lost in transit gets the same treatment: same inbox, same fix.

Once we issue it, refunds usually land back on your card within 5–10 business days, depending on your bank. You'll get an email from us the moment it's sent, and your order page updates to show it.

Instantly. The download link appears on your order page and in your receipt email the moment checkout completes — there's nothing to wait for and nothing to ship.

Your links stay good for 90 days and up to 50 downloads, which is plenty of room to grab them onto every device you own. We'd still suggest saving the files somewhere safe once you have them. If a link expires before you got to it, email hello@daisyandlily.co and we'll issue you a fresh one — that's not a problem, and there's no charge.

Nothing special. Pages are sized for US Letter, so any home printer handles them — print at home, hole-punch them into a binder, or take the file to a print shop. They work just as well opened on a tablet if you'd rather not print at all.

Since a file can't be un-downloaded, digital items aren't refundable once delivered. If a file is broken, won't open, or isn't what the listing described, that's a different story — tell us and we'll fix it or refund you.

They're yours for your own home: print as many copies as you like for yourself and your family. Please don't resell, redistribute, or post the files publicly. A small shop only stays possible when that line holds.

None. What you pay is the item price plus shipping, if your order ships at all — no handling charge, no service fee, no surprise line at the end. Your total is fully itemized before you pay and again on your receipt.

We don't add sales tax at checkout today. If tax ever applies to an order, it appears as its own line before you pay and on your receipt — never after the fact.

One discount at a time, and always the better one for you. If a storewide sale is running and you also have a code, checkout works out which saves you more and applies that automatically — you don't have to do the math or choose.

Yes — bundles group pieces that belong together at a lower price than buying them one at a time. The discount applies when the full bundle is in your cart. You'll find current bundles linked from the shop.

Checkout is handled entirely by Stripe, which takes major credit and debit cards plus the wallets your device supports, like Apple Pay and Google Pay. Your card details go straight to Stripe — they never touch our site, and we never see or store your card number.

One inbox for everything: hello@daisyandlily.co. You can also just reply to any email we send you — it reaches the same place. A real person answers, usually within a day.

We love hearing about these — email hello@daisyandlily.co with what you have in mind, how many pieces, and roughly when you'd need them, and we'll tell you honestly whether we can do it well.

It isn't, and we don't buy them. We never sell, promote, or endorse marketing services, ad coaching, or growth programs through social media messages. If an account tells you it works with us, or asks you to pay or place a large order off-site, please ignore it — and feel free to forward it to us so we can report it.